Section 20.17.130. Formal complaints.

	(a)  A person claiming damage or loss under AS 14.48.130 must file a signed formal written complaint on forms provided by the commission. The formal complaint must set out in detail  
		(1) the nature of the complaint and specific allegations;  
		(2) the documentation and other information to support the allegations;  
		(3) a description of the complainant's attempts to resolve the matter of the complaint with the institution;  
		(4) the outcome desired by the complainant; and  
		(5) justification under AS 14.48  or this chapter for the desired outcome.  
	(b)  Within 10 days after receipt of a written complaint, the commission staff shall acknowledge receipt to the complainant and shall inform the involved institution of the complaint filing.  
	(c)  Upon the request of a complainant, the commission staff shall provide information regarding AS 14.48  and this chapter to assist a complainant with completion of the complaint form. The commission staff may not complete complaint forms on behalf of a complainant.  
	(d)  A complaint initiated by the commission under AS 14.48.050(8) will be investigated under 20 AAC 17.145.  
	(e)  The executive director may initiate a complaint on behalf of an individual student or a group of students.  

Authorities

14.48.050;14.48.130

Notes

Reference

20 AAC 17.016

Authority

AS 14.48.050 AS 14.48.130

History

Eff. 5/8/88, Register 106; am 4/27/2001, Register 158; am 12/29/2010, Register 196