Section 3.53.450. Consumer protection and service quality.

	(a)  An eligible telecommunications carrier shall maintain at least one business office, with toll-free calling if necessary, staffed during commission business hours, to provide customers with access to personnel who can timely provide information on services and rates, accept and process service applications, explain and adjust bills, and generally represent the carrier.  
	(b)  A wireless carrier that is designated as an eligible telecommunications carrier shall comply with the Cellular Telecommunications and Internet Association's Consumer Code for Wireless Service by  
		(1) disclosing rates and terms of service to customers;  
		(2) making available maps showing where service is generally available;  
		(3) providing contract terms to customers and confirming changes in service;  
		(4) allowing a trial period for new service;  
		(5) providing specific disclosures in advertising;  
		(6) separately identifying carrier charges from taxes on billing statements;  
		(7) providing customers the right to terminate service for changes to contract terms;  
		(8) providing ready access to customer service;  
		(9) promptly responding to consumer inquiries and complaints received from government agencies; and  
		(10) abiding by policies for protection of consumer privacy.  
	(c)  An eligible telecommunications carrier shall commit to maintaining, in an easily accessible location on the company website, consumer complaint procedures.  

Authorities

42.05.141;42.05.145;42.05.151;42.05.291

Notes

Reference

3 AAC 53.410
3 AAC 53.460

Authority

AS 42.05.141 AS 42.05.145 AS 42.05.151 AS 42.05.291

History

Eff. 7/12/2009, Register 191